SMS Privacy Policy
Effective Date: September 15, 2026
Advanced Health respects your privacy and is committed to protecting the personal information you provide through our website, online forms, and SMS/text messaging program.
This SMS Privacy Policy explains what information we collect, how we use and protect that information, and your choices regarding text message communications from Advanced Health.
1. Information We Collect
When you interact with Advanced Health through our website, online forms, or text messaging program, we may collect information that you voluntarily provide, including:
- Name
- Mobile phone number
- Email address
- Contact information
- Appointment or service request information
- Communication preferences
- SMS consent and opt-in preferences
- Information you submit through our website forms
- Information you provide when communicating with Advanced Health
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.
2. How We Use Your Information
Advanced Health may use information you provide to:
- Respond to questions and requests
- Process appointment or service inquiries
- Communicate with prospective and existing patients
- Send appointment-related, administrative, or service-related communications
- Send promotional or marketing text messages when you have specifically consented to receive them
- Provide information about Advanced Health services
- Maintain your communication preferences
- Respond to HELP or STOP requests
- Operate, maintain, secure, and improve our website and communications
- Comply with applicable legal and regulatory requirements
Advanced Health does not use SMS consent as a condition of receiving healthcare services.
3. SMS Opt-In and Consent
Providing your mobile phone number does not automatically enroll you in text messaging.
You will receive SMS/text messages from Advanced Health only when you have provided appropriate consent or when messaging is otherwise permitted by applicable law.
Depending on the consent you provide, text messages may include:
- Appointment-related communications
- Responses to inquiries
- Administrative or service-related messages
- Practice updates
- Information about Advanced Health services
- Promotional or marketing communications
Marketing and non-marketing SMS consent are collected separately where applicable.
Consent to receive marketing text messages is optional and is not a condition of purchasing or receiving services from Advanced Health.
Message frequency may vary. Message and data rates may apply.
You may reply STOP at any time to unsubscribe from SMS messages.
You may reply HELP for assistance.
4. No Sharing of SMS Opt-In Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
The Advanced Health website may use cookies and similar technologies to operate properly, understand website traffic, remember user preferences, improve website performance, and evaluate how visitors interact with our website.
Cookies are small data files stored on your device. Depending on your browser settings, you may be able to block, limit, or delete cookies.
We may also use website analytics technologies that collect information such as browser type, device type, pages visited, approximate location, and general interaction with the website.
Disabling certain cookies may affect the functionality of portions of our website.
6. Data Security
Advanced Health uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to personal information is limited to authorized personnel and service providers who require access to perform legitimate business functions.
No electronic transmission, website, or storage system can be guaranteed to be completely secure. Accordingly, Advanced Health cannot guarantee the absolute security of information transmitted electronically.
Protected health information is handled in accordance with applicable healthcare privacy and security requirements and Advanced Health’s Notice of Privacy Practices.
7. Your Rights and Choices
You control whether you receive SMS communications from Advanced Health.
You may:
- Decline to opt in to SMS communications
- Decline marketing SMS communications while still submitting an online form
- Reply STOP at any time to unsubscribe from SMS messages
- Reply HELP for assistance
- Contact Advanced Health to update or correct your contact information
- Request that we update your communication preferences
- Adjust your browser settings to limit or delete cookies
Opting out of SMS communications will not affect your ability to receive healthcare services from Advanced Health.
If you reply STOP, we will process your request and discontinue applicable SMS communications to that mobile number unless you later provide consent to receive them again.
8. Children’s Privacy
Our website and SMS program are not intended to knowingly collect personal information directly from children without the involvement or authorization of a parent or legal guardian when such authorization is required.
9. Changes to This SMS Privacy Policy
Advanced Health may update this SMS Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or communications program.
Any updated policy will be posted on this page with a revised effective date.
10. Contact Advanced Health
If you have questions about this SMS Privacy Policy, your communication preferences, or our SMS program, please contact:
Advanced Health
56 Pointe Circle, Suite 200
Greenville, SC 29615
Phone: 864-519-0121
Email: hello@advancedhealthsc.org
Website: advancedhealthsc.org