Website Privacy Policy
Advanced Health 56 Pointe Circle, Suite 200, Greenville, SC 29615 Phone: 864-528-4312 | Website: advancedhealthsc.org
Advanced Health respects your privacy and is committed to protecting the personal information you provide through our website, online forms, and communications. This Website Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
This policy applies to information collected through the Advanced Health website and related online communications. Protected health information is governed separately by our Notice of Privacy Practices and applicable federal and state healthcare privacy laws.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Mailing address
- Appointment or service request information
- Information submitted through website forms
- SMS/text messaging consent and communication preferences
- Other information you choose to provide when contacting Advanced Health
We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device type, operating system, pages visited, referring website, and general usage information.
2. How We Use Information
We use the information we collect to:
- Respond to questions and requests
- Process appointment or service inquiries
- Communicate with patients and prospective patients
- Provide administrative, informational, or service-related communications
- Send text messages when a user has specifically consented to receive them
- Operate, maintain, secure, and improve our website and services
- Understand website usage and performance
- Protect against fraud, misuse, or security threats
- Comply with applicable legal and regulatory requirements
We do not sell personal information.
3. SMS/Text Messaging Opt-In and Consent
Providing a mobile phone number does not automatically enroll you in text messaging.
How consent is collected: Advanced Health obtains SMS consent through an opt-in checkbox on our website contact and appointment request forms (and/or verbally at the time of scheduling, where applicable). Consent to receive SMS messages is never a condition of purchasing or receiving services from Advanced Health.
Types of messages: Depending on the consent provided, messages may include appointment reminders, appointment-related communications, service updates, administrative messages, or other communications described at the time of opt-in.
Message frequency may vary. Message and data rates may apply.
How to opt out: Reply STOP at any time to opt out of text messages. Reply HELP for assistance.
SMS opt-in data and consent are maintained separately from general contact information for the purpose of honoring your communication preferences.
4. No Sharing of SMS Opt-In Data (Critical)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve site performance, and evaluate how visitors interact with our website.
Cookies are small data files stored on your device. Depending on your browser, you may be able to block, limit, or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
We may also use website analytics or similar technologies that collect information such as device type, browser information, pages visited, and general interaction with the website.
6. How We Protect Your Information
Advanced Health uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No website, electronic communication system, or method of data storage can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted electronically.
Protected health information is handled in accordance with applicable healthcare privacy and security requirements and our Notice of Privacy Practices.
7. Sharing of Information (Non-SMS)
Outside of SMS opt-in data (see Section 4, which is never shared), we may disclose information to service providers that perform legitimate business functions on our behalf, such as website hosting, communications technology, information technology, or other operational support. These providers may use information only as necessary to provide services to Advanced Health and are subject to applicable confidentiality and security requirements.
We may also disclose information when required by law, legal process, or regulatory requirements, or when reasonably necessary to protect the rights, safety, or security of Advanced Health, our patients, website users, or others.
8. Your Rights and Choices
You may:
- Decline to opt in to SMS communications
- Reply STOP to unsubscribe from SMS messages at any time
- Reply HELP for assistance with SMS communications
- Adjust your browser settings to limit or delete cookies
- Contact us to update or correct your contact information
- Exercise any additional rights that may apply under applicable privacy laws
Withdrawing consent to receive text messages does not affect your ability to receive healthcare services from Advanced Health.
For rights relating specifically to protected health information and medical records, please review our Notice of Privacy Practices.
9. Third-Party Websites
Our website may contain links to websites operated by third parties. Advanced Health is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of websites they visit.
10. Changes to This Privacy Policy
Advanced Health may update this Website Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. The updated policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Website Privacy Policy or your privacy choices, please contact:
Advanced Health 56 Pointe Circle, Suite 200 Greenville, SC 29615 Phone: 864-528-4312 Website: advancedhealthsc.org